Online Review Listings

Build Your Reputation

Use online review websites to gather valuable feedback from customers, improve your reputation and increase search engine performance.

Purchase decisions are heavily influenced by online reviews so having a good online reputation is essential. The amount of customers that rely on reviews and their effectiveness is staggering: 86% read reviews for local businesses and 91% of 18-34 year olds trust online reviews as much as personal recommendations. Online review listings allow you to start receiving customer reviews so that you can increase trust with your potential customers and help improve search engine rankings.

Some of the most popular review websites are platforms such as Google My Business, Yelp and Facebook, all of which provide excellent opportunities to start building your reputation. There are also industry specific platforms like TripAdvisor or Trustpilot which can be extremely effective. These metrics are also used by search algorithms to determine search engine rank, so it’s worth aiming to collect as many reviews as possible.

Given customers read an average of 10 online reviews before feeling able to trust a local business it’s worth getting set up on multiple platforms to encourage customers to leave reviews on the platform they feel most comfortable with. It’s also worth making customers aware that they can leave reviews so you can build up your reputation – just be sure that you don’t pay for reviews or offer other forms of compensation (it’s a bad practice which will reflect poorly on your business).

However, it’s also worth noting that¬† reviews can act as a double-edged sword – negative reviews can also influence your business so it’s worth checking your online reputation regularly to ensure you can respond to critics.

When responding to negative reviews remain calm and professional, show empathy by acknowledging the problem and try to provide reasonable explanations and solutions to rectify the situation. It might be counter-intuitive but a transparent, sincere answer may actually build more trust with your customers by demonstrating your ability to resolve issues.

Review listing websites are a vital component to every business’ online presence but are just one of many ways to improve online reputation – book a call to find out how we can help your business.

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Twenti Ltd
Kemp House
152-160 City Road
London
EC1V 2NX

020 3998 3990
team@twenti.com

We help businesses get found online.

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