Frequently Asked Questions

Get answers to some of the common issues our customers face – if you can’t find the answer you’re looking for get in touch and we’d be happy to help!

Common Issues

The main concerns people have before signing up.

Call FAQs

Find out how to best prepare for our free consultation.

General Queries

Some answers to general questions we get asked regularly.

Common Issues

Some of the common problems & concerns our clients have and how we solve them.

I have literally no idea how websites work

No worries! We’re here to take care of all the techie bits and guide you through the process so you can focus on your business.

Our solutions have been specially designed for their customisability and ease of use – so you can get up and running as fast as possible with the least amount of effort. What’s more our support team will always be there to help you out.

I can't code so I can't create a website
No problemo – our solutions don’t require any coding what-so-ever (that is unless you want to). All elements can be edited in a visual editor (using drag & drop) just like you make changes in a word document.

When we have a call and create a plan we take your technical knowledge into account so your website template will never be out of your depth.

What’s more our support team will be there to guide you if you get into any difficulties.

Creating a website sounds like hard work
Well this really depends on what kind of website you’re looking for but it might actually be a lot less than you think.

If you’re looking for a simple website to showcase your idea – using our solution we could get a template up and running for you within 24 hours with after about roughly 2-10 hours build time you should have the look you’re looking for.

That said it can take a lot longer depending on how much content you have and if you really want to perfect it and improve over time.

My website is outdated - won't it happen again?
We believe that all websites are dynamic so we aim to improve them over time by refining content and marketing strategies based on data.

That’s why all our plans include; lifelong automatic updates every week, analytics and hosting as standard, so we can continue to refine and update your website to keep up with industry best practices.

Why would I go through all the effort of changing my existing website?
A great question and one that really depends on the quality of your current website. In effect it’s only worth doing if it will deliver additional value to your business when considering the time and effort involved.

We pride ourselves on our business value approach so if you arrange a free call we can find out more about your business, analyse your existing website (if you have one) to calculate roughly how much value a new website could give your business.

Whilst it may seem like a lot of effort – we can do a lot of the work for you and our intuitive tools make it quick & easy to change designs.

Little changes can make a big difference to your ranking in search results, the professional appearance you convey to your customers and how many new customers you receive. We’ll look at improving your SEO, which directory listing websites will increase your exposure and how you can maximise introductory offers for paid advertisements to acquire new customers.

Custom websites are too expensive
That was definitely once the case but not anymore! The price has decreased dramatically from better technology and website builders which make it easier for the average user to create a website.

With our intuitive website builder in mind our flexible plans can suit almost all budgets – it all depends on what you need.

If you run into any design issues or want a custom project we can discuss your requirements and come up with a quote – it’s free to find out!

I don't need a website
In today’s digital age we believe that every business needs a website, here’s a few reasons why:

What business value can a website deliver?

There are a huge range of possibilities some of which can be found on our Business Goals page:

  • Increased revenue through;
    • New clients
    • Better customer understanding
    • Better online reputation
    • Recognising up-sell opportunities
  • Decreased costs
    • Reduced customer acquisition costs
    • Reduced time spent on repetitive tasks
    • Reduced marketing costs spent on print media
I'm just starting a business where do I start?
Excellent news! The first step is usually the hardest so good to have that out of the way.

There is a lot involved with starting a business and sometimes it can be incredibly lonely and frustrating – don’t worry though you’ll get there in the end.

We know what you’re going through and can provide you help along the way so you can learn from our mistakes! We’ll be sure to match your business needs (and business stage) with our services to save you time so you can focus on your business and grow!

I've already prepaid hosting with another company - surely I'll lose out by moving?
No problemo – it’s a common issue a lot of our customers face and is easy to resolve. We can talk to your hosting provider on your behalf to arrange a refund or if it’s not possible we’ll factor it in to our pricing by offering credit you can use for our services so you’ll never be worse off.

Call FAQs

Don’t worry the call is free with no commitment to any of our services, we’re just trying to help – you have nothing to lose!
How Can I Prepare For The Call?
To get the best advice please be ready to explain:

  • what you do
  • what your business goals are
  • what business stage you’re at
  • which tools you currently use
  • which problems you are looking to solve
  • what opportunities you want to explore
  • your target client
  • your customer acquisition strategy
  • your digital strategy
  • your technological expertise

During the call we’ll discuss the above and I’ll provide you with some advice and let you know if Twenti is a good fit for your business.

What Call Types Are Available?
You can set your preferences in the booking form, I can either call you over the phone or we can schedule a video call. Personally, I prefer video but it’s up to you!
How Do Video Calls Work?
Video calls are conducted through any web browser. You will receive a link to join the call via email a few minutes before the scheduled call time. Just click the link and that’s all there is to it! Before the call please ensure that your internet connection is stable and that your camera and mic are working.
What Happens Afterwards?
This depends entirely on what we discuss during the call and whether your business is a good fit for our services. As standard you will receive an email summarising the call and outlining our advice and next steps depending on your circumstances. If you are good fit and interested in our services, then you will be sent a proposal for follow up. If you are not a good fit at this stage, we won’t contact you again – you can always get in touch if your situation changes!
How Long is The Call?
This depends on many factors but is limited to a total of 20-minutes. If there is more to discuss we can always schedule another call.
How Much Does It Cost?
The first call is completely free – you have nothing to lose!
Will I Get Any Reminders?
You will be emailed a calendar RSVP form upon booking which you can add to your personal calendar.
Can I Cancel or Reschedule The Call?

Absolutely – if you cannot make the scheduled meeting please let us know ASAP. To make a change follow these steps:

  1. Locate your confirmation email.
  2. Click Cancel or Reschedule.
  3. Enter a reason for cancelling or rescheduling, then click Cancel Event.
  4. You will receive a cancellation confirmation. If you want to reschedule, click Schedule another event or revisit this page to book another time slot.

General Queries

Some answers to general questions we get asked by our customers.
How long does it take to get a new website?
This really depends on whether you already have an existing website and how much work is required to perfect your design.

As standard we’ll have you set up with a template on one of our demo servers within 24 hours so you can start working on your design.

Domain transfers and transferring your website from a different web host will take longer and really depends on your current provider – we’ll aim to move it across as quickly as possible!

Do you have a referral program?

Yes we do – you can see all the details on our referral program page

If you help us – we’ll help you.

Do you offer a free trial?

Yes we offer a free 20 day trial for our websites – you can sign up here. 

Ready to grow your business?

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