Frequently Asked Questions
Get answers to some of the common issues our customers face – if you can’t find the answer you’re looking for get in touch and we’d be happy to help!
Some of the common problems & concerns our clients have and how we solve them.
I have literally no idea how websites work
No worries! We’re here to take care of all the techie bits and guide you through the process so you can focus on your business.
Our solutions have been specially designed for their customisability and ease of use – so you can get up and running as fast as possible with the least amount of effort. What’s more our support team will always be there to help you out.
I can't code so I can't create a website
When we have a call and create a plan we take your technical knowledge into account so your website template will never be out of your depth.
What’s more our support team will be there to guide you if you get into any difficulties.
Creating a website sounds like hard work
Well this really depends on what kind of website you’re looking for but it might actually be a lot less than you think.
If you’re looking for a simple website to showcase your idea – using our solution we could get a template up and running for you within 24 hours. After about roughly 2-10 hours build time you should have the look you’re looking for.
That said it can take a lot longer depending on how much content you have and if you really want to perfect it and improve over time.
My website is outdated - won't it happen again?
That’s why all our plans include; lifelong automatic updates every week, analytics and hosting as standard, so we can continue to refine and update your website to keep up with industry best practices.
Why would I go through all the effort of changing my existing website?
We pride ourselves on our business value approach so if you arrange a free call we can find out more about your business, analyse your existing website (if you have one) to calculate roughly how much value a new website could give your business.
Whilst it may seem like a lot of effort – we can do a lot of the work for you and our intuitive tools make it quick & easy to change designs.
Little changes can make a big difference to your ranking in search results, the professional appearance you convey to your customers and how many new customers you receive. We’ll look at improving your SEO, which directory listing websites will increase your exposure and how you can maximise introductory offers for paid advertisements to acquire new customers.
Custom websites are too expensive
With our intuitive website builder in mind our flexible plans can suit almost all budgets – it all depends on what you need.
If you run into any design issues or want a custom project we can discuss your requirements and come up with a quote – it’s free to find out!
I don't need a website
- No website means losing business
- Websites build trust and credibility
- Websites are the most effective marketing tool for SMEs
- They’re online 24/7 and extremely cost-effective
- Websites improve customer service
- Customer support FAQs / Guides / Contact forms
- Websites save you time and money
- Better inform customers to save yourself having to answer unnecessary questions and market your business.
What business value can a website deliver?
There are a huge range of possibilities some of which can be found on our Business Goals page:
- Increased revenue through;
- New clients
- Better customer understanding
- Better online reputation
- Recognising up-sell opportunities
- Decreased costs
- Reduced customer acquisition costs
- Reduced time spent on repetitive tasks
- Reduced marketing costs spent on print media
I'm just starting a business where do I start?
There is a lot involved with starting a business and sometimes it can be incredibly lonely and frustrating – don’t worry though you’ll get there in the end.
We know what you’re going through and can provide you help along the way so you can learn from our mistakes! We’ll be sure to match your business needs (and business stage) with our services to save you time so you can focus on your business and grow!
I've already prepaid hosting with another company - surely I'll lose out by moving?
How Can I Prepare For The Call?
- what you do
- what your business goals are
- what business stage you’re at
- which tools you currently use
- which problems you are looking to solve
- what opportunities you want to explore
- your target client
- your customer acquisition strategy
- your digital strategy
- your technological expertise
During the call we’ll discuss the above and I’ll provide you with some advice and let you know if Twenti is a good fit for your business.
What Call Types Are Available?
How Do Video Calls Work?
What Happens Afterwards?
How Long is The Call?
How Much Does It Cost?
Will I Get Any Reminders?
Can I Cancel or Reschedule The Call?
Absolutely – if you cannot make the scheduled meeting please let us know ASAP. To make a change follow these steps:
- Locate your confirmation email.
- Click Cancel or Reschedule.
- Enter a reason for cancelling or rescheduling, then click Cancel Event.
- You will receive a cancellation confirmation. If you want to reschedule, click Schedule another event or revisit this page to book another time slot.
How long does it take to get a new website?
As standard we’ll have you set up with a template on one of our demo servers within 24 hours so you can start working on your design.
Domain transfers and transferring your website from a different web host will take longer and really depends on your current provider – we’ll aim to move it across as quickly as possible!
Do you have a referral program?
Yes we do – you can see all the details on our referral program page.
If you help us – we’ll help you.
Do you offer a free trial?
Yes we offer a free 20 day trial for our websites – you can sign up here.
Ready to grow your business?